Services & solutions > Programme coordination

Consistent and flexible service is at the heart of everything we do. In order for us to coordinate our clients' insurance programmes efficiently and effectively we have a set of service standards that are applied across our business. Each partner services international business in accordance with these service standards.

The standards define how we split account servicing responsibilities between the local servicing teams and the controlling office. They also ensure that every client, regardless of the size of their business or level of income generated, consistently receives the highest level of care and attention in the delivery of risk management, insurance broking and advisory services, tailored to their particular requirements.

EOS LINQ
To enable our clients to have instant 24-hour access to information on their insurance programmes, policy documentation, service manuals and contact information, we have a state-of-the-art online service system called EOS LINQ. This online information repository serves as a central storage and collaboration space, and clients can access ‘real time' data anywhere in the world.